Privacy Policy

At Senra IO, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Email address, password (hashed), full name, and other registration details
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Communication: Messages, support requests, and other communications you send to us
• Profile Information: Preferences, settings, and other information you choose to provide

1.2 Information We Collect Automatically

When you use the Service, we automatically collect certain information, including:

• Usage Data: API calls, endpoints accessed, response times, and usage patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access logs, error logs, and system logs
• Analytics: Bill views, feature usage, and engagement metrics

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Personalize your experience and provide relevant content
• Send marketing communications (with your consent, where required)
• Comply with legal obligations and enforce our Terms of Service

3. Data Storage & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure password hashing (bcrypt)
• Regular security assessments and updates
• Access controls and authentication
• Secure database connections and backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Third-Party Services

We use third-party services that may collect, process, or store your information:

4.1 Payment Processing (Stripe)

Payment information is processed by Stripe. We do not store credit card details. Stripe's privacy policy applies to payment data: https://stripe.com/privacy

4.2 Email Services (Brevo)

We use Brevo to send transactional and marketing emails. Your email address and name may be processed by Brevo. Brevo's privacy policy applies: https://www.brevo.com/legal/privacypolicy/

4.3 Analytics

We may use analytics services to understand how the Service is used. These services may use cookies and similar technologies to collect information.

5. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain data protection rights under GDPR:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request restriction of processing of your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please use our contact form. We will respond to your request within one month.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

By using the Service, you consent to the transfer of your information to countries outside the EEA, including the United States, where our service providers may be located.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please use our contact form.

Email: contact@senraio.com
Website: www.senraio.com

Data Protection Officer: For GDPR-related inquiries, please use our contact form.